RepairSolutions2: How to report an issue

Step 1 – Open the RepairSolutions2 App.

By default, opening the RS2 app will show the 'Home' screen.

Step 2 – Select the 'Settings' menu.

	Select the 'Settings' menu in the lower right corner of the RS2 app screen.
	The 'Settings' menu will display.

Step 3 – Scroll down & select 'Data Capture.'

Scroll down to the bottom of the RS2 app and select 'Data Capture.'

Step 4 – Select 'Continue' to start the data capture process.

Once Data Capture has been selected, an informational screen will display.

Check off the box once you've verified that one or more of the options listed apply to your situation.

Press 'Continue' to start the data capture process.

You may also select 'Customer Support' to speak with a customer support representative.

Step 5 - Input your issue in the Text Box.

You will be prompted to write your issue in a text box. You are given a minimum of 50 characters and a maximum of 1,000 characters for your report.

After you write down your issue, select 'Start Data Capture' to begin replicating the issue in the RS2 app.

Step 6 - Begin replicating your issue in the RepairSolutions2 App.

Once you select the 'Start Data Capture', a purple banner will appear at the bottom of your screen indicating that the app is recording your screen. You may now replicate your issue within the RS2 app.

After replicating the issue, select 'Done' on the right side of the purple banner.

Step 7 - Select 'Share Data' to send an issue report.

Afterward, select 'Share Data' to send your issue report to our customer service team, or 'Cancel' to not send the captured data.

Step 8 - Verify App Issue has been Reported.

A confirmation email will automatically be sent to your account's email address notifying you that we have received your issue report. Our customer service team will then review your issue and get back to you shortly.